The customer is always right (except when he’s wrong)

I work in a service-based industry (ahem). And this means that I, as much as (if not more than) anyone else in customer service, have to contend with the maxim “The customer is always right;” however, I find that I need to express some thoughts about this, given the extremely personal nature of my business. Although all salesmen know “the customer is always right,” they also know that this is always true...

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