The customer is always right (except when he’s wrong)

I work in a service-based industry (ahem). And this means that I, as much as (if not more than) anyone else in customer service, have to contend with the maxim “The customer is always right;” however, I find that I need to express some thoughts about this, given the extremely personal nature of my business. Although all salesmen know “the customer is always right,” they also know that this is always true (except for when the customer is wrong).

I think that it is important to remember that adult entertainers are people (indeed, this has been my underlying mantra since the day I first started writing this blog). As such, it is a client’s responsibility to remember certain boundaries and to use good manners. If you make an appointment, you should keep it. Being flippant about this very important detail belies a complete lack of respect and is fairly intolerable (whether the escort is new and vulnerable or established and accommodating). Vacillating on the time, expressing new expectations/interests at the last minute, or asking for lots of extra discussion (once everything has already been clearly arranged) are obstacles to the escort enjoying his time with you. Also, escorts (with some exceptions) are not your significant others: Jealousy is very unbecoming.

This weekend I had to re-establish the boundaries with multiple clients who had been testing the limits of my large reserve of patience. I am fairly certain I will not hear from either of them again, and (as anyone in business will tell you) there are some clients who are better left to find other vendors. They cause more trouble, demand more time/attention/energy, drain more personal resources, and/or impose too much of their political/personal beliefs, and become more of a liability than an asset. Most clients are awesome: They are respectful, conscientious, and well-mannered people who mind boundaries, because they want theirs remembered in return. But sometimes you will meet a client who costs you more than he keeps you.

I do not like being stern and impatient, but once I have been generous of my time and energy for weeks or months and have seen no results (or multiple cancellations), I have to finally accept that someone is a time waster. Beware of potential clients for whom there are always complications and/or excuses. Treat them with respect, but do not allow them to fritter away your energy.

Author: Devon Hunter

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1 Comment

  1. I think your advice is sage and sound for any business.

    I sell wine; I always ask my customer what they want, dry, sweet, food to be paired or simply sipped. I stand behind my products because I know my products and acknowledge that sometimes a bad bottle happens.. when a bad bottle happens I try to make amends. But there are times when I have those who try to take advantage of a small business and complain about a bottle that was exactly what they described… to those a simple apology is all that is warranted with advice for them to work more honestly with their next vendor.

    Business is business and you seem to be a very bright businessman. Thank you for sharing with the rest of us.

    -C

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